Return Policy – Know more about Zima Africa’s return policy

Return Policy

We hope you enjoy your experience at ZIMA AFRICA. However, if you are not completely satisfied with an item purchased you may return the product to us, in its original condition with no refund but with an exchange.

Note please that:
•All sales are final unless the article contains a manufacturing defect. So you can make an exchange. This is negotiated directly with the Zima Africa Team.
•Returned items must not have been used, be visibly worn in witness whereof, the items will be returned to the client.
•For hygiene reasons, jeweleries (eg. Earrings) can not be returned or exchanged.
•If you have applied custom changes to your article, it can not be returned.
•Zima Africa is not responsible for losses or damages that can happen in the process.

Return Policy process:
•Return product within 6 days of receipt of your order.
•Notify Zima Africa by email (zimaafrica@gmail.com) or phone (+256 705740076) before sending the product back.
•Indicate the product you want to exchange your item with.
•These steps must be followed and completed to receive your exchange as soon as possible.
•The customer is responsible for the cost of returning the items, Zima Africa is not responsible for any returns lost or damaged in the process.
•If your exchange is approved, it will be processed and sent to you, ZIMA AFRICA will take care of shipping the exchanged product back to you at no cost.

Note: If you have completed the steps above and your exchange is still pending, please contact Zima Africa to review your return policy.